Privacy Policy for TOQQA App

 

Introduction

Welcome to the TOQQA app operated by TOQQA Crosstrade. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information. By using the TOQQA app, you accept the practices described in this policy.

Data Collection

We collect various types of information in order to provide you with our services. This includes:

For Buyers:

• Identity Data: Name, gender, profile picture, date of birth.
• Contact Data: Billing address, delivery address, email address, phone numbers.
• Transaction Data: Details about orders and payments.
• Technical Data: IP address, login data, browser type and version, device information, operating system.
• Profile Data: Username, password, account settings, interests, preferences.
• Usage Data: Information on how you use the app, access times and dates.

For Sellers:

• Identity and Contact Data: Name, date of birth, company name, address, email address, phone number, business-related information.
• Account Data: Bank account details.
• Transaction Data: Details about orders and payments.
• Technical Data: IP address, login data, browser type and version, device information, operating system.
• Profile Data: Username, password, orders, interests, preferences.
• Usage Data: Information on how you use the app.

Use of Data

We use your information to provide and improve our services. This includes:

For Buyers:

• Processing and delivering orders.
• Providing customer support.
• Verifying and carrying out payment transactions.
• Facilitating app usage and account management.
• Conducting analytics, research, and development.

For Sellers:

• Facilitating app usage and account management.
• Shipping or delivering products.
• Providing customer support.
• Verifying and carrying out financial transactions.
• Conducting analytics, research, and development.

Data Retention

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once the retention period expires, we will either delete or anonymise your data.

Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Sharing Your Data

• We may share your information with:
• Service providers, such as logistics and payment service providers.
• Our affiliates and business partners.
• Legal and regulatory authorities when required by law.
• We ensure that any third parties we share your data with comply with data protection laws and handle your data securely.

Cookies and Similar Technologies

The TOQQA app may use cookies and similar technologies to enhance your user experience. Cookies help us recognise your device and remember your preferences. You can manage your cookie preferences through your device settings.

Your Rights

• You have the right to:
• Access your personal data.
• Request correction of any inaccurate data.
• Request deletion of your data under certain circumstances.
• Object to the processing of your data.
• Withdraw consent at any time where we rely on consent to process your data.
• To exercise these rights, please contact us at [[email protected]].

Children’s Privacy

Our marketplace is not for use for children under the age of 18. If we become aware that we have inadvertently received personal data from a child under the age of 18, we will delete such information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Your continued use of the app after any changes indicates your acceptance of the new Privacy Policy.